The Village of Matteson and SouthCom Combined Dispatch Center is pleased to announce the implementation of its CodeRED high-speed notification solution. The CodeRED system provides the Village of Matteson officials, the ability to quickly deliver messages to targeted areas or the entire village within minutes. A pre-recorded message is delivered describing the critical situations from evacuations to missing child alerts.
A calling database has been created by capturing home phone information from the Village's 9-1-1 Data and other public record sources. The CodeRed system has the capability of providing emergency information to cell phones, via text messages, and E-mail messages to those residents that may or may not be home at the time of an emergency.
All businesses should register, as well as all residents who have unlisted phone numbers, or who have changed their phone number or address within the past year, and those who use a cellular phone or VoIP phone as their primary number.
If you would like to receive CodeRED emergency messages via voice, text, and/or e-mail, you may register by clicking the link: Community Notification Enrollment
FREQUENTLY ASKED QUESTIONS
Q: What is CodeRED?
A: The CodeRED emergency notification system is an extremely high-speed telephone communication service that can deliver customized pre-recorded emergency messages directly to homes and businesses via voice, email, and text. The service is free to residents and businesses within the Village of Matteson.
Q: What is CodeRED used for?
A: CodeRED will be used for critical situations and events where the timely notification of an affected population or geographic area is important. This system will be used for emergency and non-emergency purposes. Examples of emergencies range from utility outages to natural disasters including floods or fires. Telephone contact will not be made for non-emergency situations, only text and E-mail messages will be sent in those circumstances.
Q: What are the benefits?
A: This high-speed telephone system will allow the Village of Matteson to contact participants to provide information about a situation, what actions to take if any, and notification that the situation has been resolved if appropriate.
Q: Will the system work with cellular phones?
A: The CodeRED emergency notification system will work with a cellular phone number as long as it is associated with your Matteson Street address. We encourage you to register your cell phone number.
Q: How do I enroll?
A: To receive CodeRED, a telephone number or an e-mail address in the CodeRED database is required. In addition, first and last names, physical street addresses (no P.O. boxes), Village, state, and Zip codes will also be required. An alternate phone number such as a cellular phone can also be entered and both the primary and alternate lines will be contacted in the event of an emergency. Click Community Notification Enrollment to register online.
Q: What if I do not have Internet access?
A: Residents without Internet access can obtain a registration form at the Matteson Police Station. Forms can be returned with your Village utility payment or dropped off at the Village Hall at 4900 Village Commons, Matteson, IL, 60443.
Q: How will my contact information be used?
A: Your contact information will remain private and will only be used in community notifications.
Q: What happens if I receive a message?
A: Listen to the recording and follow the instructions. DO NOT call 911 unless instructed. If you do not receive a message then your area may not be affected.
Q: What if I do not want to be on the CodeRED call list?
A: Individuals that prefer not to receive any CodeRED messages can be added to a 'Do Not Call List'. To remove your name and contact information from the system, please complete and sign the CodeRED Do Not Call Release Form (PDF) and return it to the Matteson Police Department, 20500 South Cicero Avenue, Matteson, IL, 60443.